Booking & Cancellations

Valid for all treks booked from November 2024.

Bookings

    • All bookings must be confirmed in writing – post or email. This is done at the time of booking.
    • For Group Treks a minimum deposit of 50% is payable to secure your place, unless a payment plan is agreed on prior to booking. This is at our discretion and usually for returning clients. 20% of the full amount is non-refundable (please read the cancellation policy on this page).
    • For Bespoke Treks, we will ask for a non-refundable  20% deposit to secure your dates. Full payment must then be made 60 days before the trek date.
    • We accept payment by Bank Transfer or card via PayPal. Cash can be paid by arrangement in certain circumstances.
    • Medical fitness forms are to be completed by all participants, this is for your safety.
    • You must agree to our Safety Policy and Participant Statement before attending a trek. 

Travel Insurance

We highly recommend that all trekkers take out their own holiday insurance to cover the following:

    • The cost of cancellation by you (including the full cost of your trek and any transport or accommodation you may have booked).
    • Incurred costs in the event of us having to cancel your trek (including any transport or accommodation you may have booked).
    • The cost of assistance (including repatriation) in the event of accident or illness.
    • Loss or damage of personal items and money.

Cancellations

    • Cancellations must be made in writing. This includes email. 
    • A non refundable 20% deposit is retained, except if Trek Scotland has to cancel your trek. In this case all of your deposit will be refunded. 
    • If you cancel more than 60 days before your trek takes place, your payment will be refunded minus a 20% booking deposit. 
    • If you cancel within the 60 days before the trek NO refunds are available. However, if you find someone to fill your place we will return your payment minus a 20% deposit. 
    • In the event of Trek Scotland having to cancel a Trek, we will offer three options: You can choose to be reimbursed in full, including your deposit; You can choose to postpone to a similar Trek but on a different date; You can choose to be reimbursed in Vouchers to use against any of our future Treks subject to availability.
    • For our Group Treks we may cancel if fewer than 3 people book on. In this particular instance, you will get a full refund or can transfer your monies to any future Treks with us. We will always to endevour to run a trek if possible, however.
    • For all treks, we may cancel if the weather is deemed unsafe. This includes high winds, lightning risk and heavy snow and ice. We may also offer an alternative route and location.
    • We will trek in all safe weathers, including heavy rain. Please be prepared for this.
    • Trek Scotland reserves the right to curtail a Trek in the case of antisocial, criminal, dangerous, unsafe or irresponsible behaviour by one or more clients. Where clients are not known to each other, the unruly client[s] will be asked to leave the Trek. If this involves being escorted back to safety by an additional guide they will be billed for this at full guiding rate.